PRIVACY POLICY
Welcome to NexPlugs (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, products, plugins, APIs, and services.
This policy applies to all related products and services provided by NexPlugs.
1. Who We Are
NexPlugs provides WordPress plugins, software integrations, licensing services, API-based authentication systems, and related digital products.
If you have questions regarding this Privacy Policy, you may contact us at:
Email: support@nexplugs.com
2. Information We Collect
We may collect personal, technical, transactional, and usage-related information.
A. Personal Information
When you purchase products, request support, create an account, or contact us, we may collect:
- Full name
- Email address
- Billing address
- Payment-related transaction details
- Company name (if provided)
- Phone number (if provided)
B. Payment Information
Payments are processed through third-party payment providers such as PayPal and other supported processors.
We do not directly store your full payment card information.
Payment providers may collect payment details according to their own privacy policies.
C. Plugin Usage & Technical Information
When using our plugins or services, we may collect technical information including:
- Website domain / site URL
- IP address
- WordPress version
- PHP version
- Plugin version
- Activation timestamps
- License key status
- License validation requests
- Install fingerprint / installation identifier
- Server environment information necessary for compatibility and validation
D. Product Licensing Information
For premium products, we may collect:
- License key
- Plan information
- Subscription status
- Expiry date
- Activated domain count
- Activation history
- Validation heartbeat logs
- Last check-in timestamps
E. Plugin Telemetry / Usage Analytics
To improve our products and monitor service integrity, we may collect plugin usage analytics including:
- Active installation status
- Plugin version adoption
- Product usage diagnostics
- Error reporting
- Activation and deactivation events
This helps us improve product reliability, security, compatibility, and support quality.
F. GoHighLevel Integration Data
When you use plugins that integrate with GoHighLevel, data submitted through supported WordPress forms may be transmitted for processing and synchronization.
This may include:
- Name
- Phone number
- Form field values
- Custom mapped fields
- Tags
- Notes
- Location / account identifiers
- Pipeline or workflow-related configuration data
This data is processed only for the intended integration functionality.
3. How We Use Your Information
We use collected information to:
- Deliver purchased products
- Process payments
- Generate and manage licenses
- Validate plugin activations
- Enforce licensing limits
- Prevent fraud and abuse
- Monitor plugin health and compatibility
- Improve products and services
- Process support requests
- Maintain service security
- Sync integration data with supported third-party platforms
- Troubleshoot technical issues
- Send order confirmations and transactional notifications
4. External Services & Third Parties
We may use external services to operate our business.
These may include:
- Payment processors (e.g. PayPal)
- Hosting providers
- WooCommerce
- WordPress infrastructure
- GoHighLevel
- Email delivery services
- Analytics and monitoring tools
These providers may process data according to their own privacy policies.
5. API Communications
Some of our products communicate with our external API infrastructure for service functionality.
This may include:
- Authentication
- License activation
- License validation
- Subscription verification
- Feature entitlement checks
- Product telemetry
- Integration processing
API communication may occur periodically, including automated validation intervals.
6. Legal Basis for Processing
Where applicable, we process information based on:
- Contractual necessity
- Legitimate business interests
- Legal obligations
- Fraud prevention
- User consent where required
7. Data Retention
We retain data for as long as reasonably necessary to:
- Fulfill contractual obligations
- Provide purchased services
- Maintain license records
- Resolve disputes
- Prevent fraud
- Meet legal obligations
- Maintain support history
Inactive or expired data may be retained for audit, compliance, or abuse prevention purposes.
8. Data Sharing
We do not sell your personal information.
We may share information with:
- Payment providers
- Hosting infrastructure
- Service providers assisting our operations
- Third-party integrations explicitly used by you
- Legal authorities if required by law
- Fraud prevention or security enforcement systems
9. Security
We implement commercially reasonable security measures to protect data.
However, no system can guarantee absolute security.
We use safeguards including:
- Access controls
- Authentication mechanisms
- License validation security
- Monitoring systems
- Fraud detection mechanisms
- Server-side protections
10. License Enforcement & Anti-Abuse
To protect our software and services, we may monitor:
- License activation counts
- Domain usage
- Validation integrity
- Unauthorized modification attempts
- Fraudulent usage patterns
Licenses may be suspended, revoked, or restricted if abuse or unauthorized activity is detected.
11. Cookies
Our websites may use cookies and similar technologies for:
- Authentication
- Cart/session functionality
- Analytics
- Performance optimization
- Security
Users may manage cookies via browser settings.
12. Your Rights
Depending on jurisdiction, you may have rights to:
- Access your personal data
- Request correction
- Request deletion
- Request restriction of processing
- Object to processing
- Request data portability
Requests may be submitted to:
13. International Data Transfers
Our services may involve data processing across multiple jurisdictions depending on hosting providers and integrations.
By using our services, you acknowledge such transfers where legally permitted.
14. Children’s Privacy
Our services are not intended for children under 13 (or equivalent local minimum age).
We do not knowingly collect information from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes become effective upon posting the updated version on our website.
Continued use of services constitutes acceptance of updated terms.
16. Contact
For privacy-related questions:
NexPlugs
Email: support@nexplugs.com
This Privacy Policy applies to all NexPlugs products, services, plugins, licensing systems, APIs, and related platforms.