Refund & Cancellation
A clear guide to our 7-day refund window, requesting help and managing subscription renewals.
Need help with a purchase? This page explains how to request a refund and how to request cancellation of a NexPlugs subscription.
Refund window: 7 days from purchase.
Support: support@nexplugs.com
1. Our 7-day refund window
You can request a refund within 7 days of purchase. To make a request, email support@nexplugs.com using the email address associated with your order.
Include your order number and the product or plan you purchased so we can locate the payment and review your request.
2. How to request a refund
- Find your order number in your purchase confirmation or My Account.
- Email support@nexplugs.com within 7 days of purchase with the subject “Refund request”.
- Include your order number, product or plan name, and a short explanation of your request.
If the issue is technical, you may also describe what happened so our team can help. Do not send passwords, payment card details or your license key.
3. Refund requests and updates
Our team will check the order details and contact you about the request. If more information is needed to identify the purchase, we will ask you by email.
For updates about a refund request, reply to the same email conversation and include your order number.
4. Subscription cancellation
If your plan includes automatic renewal, you can request cancellation to stop future renewals. Check My Account for the subscription management options available for your purchase.
If you cannot find a cancellation option, contact support@nexplugs.com with your order number and request cancellation before your next renewal. Ask for confirmation that cancellation has been completed.
Renewal details and license entitlements are shown with your purchased plan and account information.
5. Cancellation and refunds are separate
Canceling a subscription and requesting a refund are separate actions. If you want a refund as well as cancellation, please say so in your message and submit the refund request within the 7-day window.
Removing a plugin from your website does not by itself submit a cancellation or refund request to NexPlugs.
6. Your rights
This policy does not limit any mandatory consumer rights or remedies that apply to your purchase under applicable law.
7. Contact us
For refund or cancellation help, contact NexPlugs at support@nexplugs.com.
Please keep your order number handy so we can find your purchase quickly.
Questions? Let’s clear them up.
Contact the NexPlugs team for help with your account, purchase or any of our policies.